Season Members: Credit/Refund Email and BT Sport Match Passes

Date: 14 Aug 2020

Credit/Refund Email

All Season Members and Seasonal Hospitality purchasers have now been contacted via email asking them to choose which option they wish to select to use their pro-rata credit, along with information regarding dates by which to apply, as well as the process and timescales for any refunds to be made.

Note: If your account is linked to another member, correspondence will currently only be sent to the main email address on the account.


BT Sport Match Passes

We recently announced that the Club has teamed up with BT Sport to offer 2019/20 Season Members free of charge access, via the BT Sport App, to all Wasps home games played behind closed doors. To confirm, this offer is for HOME matches only – Season Members will not receive a BT Sport Match Pass for this weekend’s game against Northampton Saints or any other away matches.

Early next week we will email all Season Members an invitation so they can apply for a BT Sport Match Pass. The email will contain a code called a BT Sport Match Pass ID. Please register for a BT Sport Match Pass as soon as possible after receiving this email. To register, simply visit, select the match (this must be the Wasps Rugby home fixture), and then enter your Match Pass ID exactly as it appears on the email you received from us. 

If registering in advance of the match, you will receive an email confirming your successful registration straight away. This will be followed by a second email containing your BT ID username and password no less than two hours before kick-off. You will need these details to log in to the BT Sport App. 

If registering less than six hours before kick-off, then your BT ID credentials will be displayed on as soon as you have successfully registered. You will also be sent an email confirming these credentials.

Please note that you will be emailed a unique Match Pass ID for each Wasps home game. A full BT Sport Match Pass guide will be available on the Wasps website next week.


Receiving Emails

We can only email those Season Members we have a valid email address for and who are opted in to receive communications from us. If you have not received an email regarding the credit and refund process, please check your spam/junk folder and ensure your permissions allow you to receive emails from us. If you are still experiencing problems, please email

If you believe you are eligible and would like to receive an email invitation to apply for a BT Sport Match Pass, we will need to have a valid email address for you and you will need to be opted in to receive communications from us.