Disabled Visitors

Accessible Facilities for Disabled Supporters

Wasps and Ricoh Arena extend a welcome to all visitors of our venue.

We have a range of seating options available, including accessible wheelchair bays and ambulant seating.

Our team are always happy to advise anyone visiting the venue to ensure they have the best seats suitable for their requirements.

Visitors requiring wheelchair and accessible seating should call us on 02476 786 411.

Our phone lines are open from 9:00am to 5:00pm (Monday to Friday) or 10:00am to 4:00pm (Saturday).

Alternately we can also be contacted by emailing accessibility@wasps.co.uk.

First time visitor or regular attendee, we would also recommend contacting our team to ensure we can advise you of the latest information about our events and options available.

 

Companion Tickets

Companion Tickets

Ricoh Arena are able to issue companion tickets to visitors where required. Complimentary companion tickets are available on the submission of supporting documentation.

The Ricoh Arena's complimentary companion ticket policy accepts any of the following type of documentation;

  • Proof of entitlement of enhanced rate of Personal Independence Payment – mobility or care component (PIP)
  • Proof of entitlement of medium/higher rate of Disability Living Allowance – mobility or care component (DLA)
  • Proof of entitlement of Severe Disablement Allowance
  • A copy of registrations documents which certify registered blind or registered partially sighted  
  • War pension certificate

Please be advised,

  • We do not accept Blue/Orange badges as proof of disability
  • Due to current legislation, some proof of disability documentation is dated so it may be necessary for you to submit new documentation on request
  • A companion ticket is not eligible to gain entry to any of our events unless in attendance with a visitor who has purchased an accessible ticket
Wheelchair Access

Wheelchair Access

Ricoh Arena has up to 86 wheelchair designated positions throughout the stadium bowl, located in the West, East, North and South stands.

A fixed chair position is located next to each wheelchair bay for your comfort and assistance.

The number of wheelchair positions available for indoor arena concerts and events is dependent upon the capacity of the arena as designated by the local safety advisory group.

Ricoh Arena requests that visitors bring their own wheelchair, the venues health and safety policy requires that visitors attending in a wheelchair remain in their wheelchair during the event.

Ambulant Disabled Visitors

Ambulant Disabled Visitors

Ricoh Arena recognises that accessible seating should be made available to those with visible and non-visible disabilities and conditions.

Specific seating locations have been identified which are best suited for a variety of accessibility requirements.

If you require accessible seating we would advise contacting our team to ensure your seats best suit your needs.

Call 02476 786 411 or email accessibility@wasps.co.uk  to enable us to assist you in the best possible way.

Step free access is available within the stadium bowl via concourse entrances.

Accessible seating is provided in these areas as close to stadium entry points as possible with a limited number of steps to negotiate wherever possible.

Entrance into the Ericsson Indoor Arena is directly through the main atrium of the venue, providing easy access with minimal queuing.

Guide dogs are permitted within the stadium bowl, however, if attending with a guide dog we would also recommend contacting us directly in advance of your visit to discuss your best point of access and the welfare of your guide dog before, during and after the event.

Ticket Prices

Ticket Prices

In-keeping with the guidelines suggested by Level Playing Field, disabled visitors to Ricoh Arena will always be charged based upon the standard price class for their age category.

Disabled attendees using a wheelchair bay will be charged the standard ticket price for their age category.

Wheelchair bay viewing is also available in our hospitality areas, subject to availability.

Car Parking Facilities

Car Parking Facilities

A limited number of car parking spaces are available at Ricoh Arena on an event-by-event basis.

All parking is available on a first come – first served basis so we advise booking parking as far in advance as possible.

To book accessible parking please contact Daniel Salotra or Christopher O’Toole on daniel.salotra@apcoa.com or christopher.o’toole@apcoa.com.

Please note that all badges will be checked and the badge holder must be with the vehicle.

Wasps Sensory Room

Wasps Sensory Room

Did you know that we're the first top-tier rugby club to launch a pitch-facing sensory room for people with disabilities?

We've created a safe space where adults and children with autism and other disabilities can watch the action on the pitch whilst being shielded from loud noise and bright lights.

The sensory room is split into two areas:

  • A viewing room where people can sit on bean bags, chairs or high stools to watch the action.
  • An adjacent space with calming sensory equipment such as bubble tubes and fibre optic lights.

Up to four people and their parents or carers can now watch Wasps home matches for free during the 2018/19 season.

Book a space in the sensory room for one of Wasps’ upcoming home matches

Call 02476 786395 or