Information for Disabled Visitors To The Ricoh Arena

Information for Disabled Visitors To The Ricoh Arena

Wasps and Ricoh Arena extend a welcome to all visitors of our venue

We have a range of seating options available, including accessible wheelchair bays and ambulant seating

Our team are always happy to advise anyone visiting the venue to ensure they have the best seats suitable for their requirements.

Visitors requiring wheelchair and accessible seating should call us on 02476 786 411

Our phone lines are open from 9:00am to 6:00pm (Monday to Friday) or 10:00am to 4:00pm (Saturday)

Alternately we can also be contacted by emailing accessibility@wasps.co.uk

First timer visitor or regular attendee, we would also recommend contacting our team to ensure we can advise you of the latest information about our events and options available.

 

Assisting Your Needs

Ricoh Arena recognise the individual needs of our visitors and endeavour to provide reasonable adjustments to accommodate our visitors wherever possible.

 

Companion Tickets

Ricoh Arena are able to issue companion tickets to visitors where required 

Complimentary companion tickets are available on the submission of supporting documentation

 

The Ricoh Arenas complimentary companion ticket policy accepts any of the following type of documentation;

  • Proof of entitlement of middle or higher rate of Disability Living Allowance – mobility or care component (DLA)
  • Proof of entitlement of Severe Disablement Allowance
  • A copy of registrations documents which certify registered blind or registered partially sighted  
  • War pension certificate

 

Please be advised,

  • We do not accept Blue/Orange badges as proof of disability
  • Due to current legislation, some proof of disability documentation is dated so it may be necessary for you to submit new documentation on request
  • A companion ticket is not eligible to gain entry to any of our events unless in attendance with a visitor who has purchased an accessible ticket

 

 

Facilities for Visitors Requiring Wheelchair Access

Ricoh Arena has up to 86 wheelchair designated positions throughout the stadium bowl, located in the West, East, North and South stands.

A fixed chair position is located next to each wheelchair bay for your comfort and assistance.

The number of wheelchair positions available for indoor arena concerts and events is dependent upon the capacity of the arena as designated by the local safety advisor group.

Ricoh Arena requests that visitors bring their own wheelchair, the venues health and safety policy requires that visitors attending in a wheelchair remain in their wheelchair during the event.

 

Facilities for Ambulant Disabled Visitors

Ricoh Arena recognises that accessible seating should be made available to those with visible and non-visible disabilities and conditions

Specific seating locations have been identified which are best suited for a variety of accessibility requirements

If you require accessible seating we would advise contacting our team to ensure your seats best suit your needs

Call 02476 786 411 or email accessability@wasps.co.uk to enable us to assist you in the best possible way.

Step free access is available within the stadium bowl via concourse entrances

Accessible seating is provided in these areas as close to stadium entry points as possible with a limited number of steps to negotiate wherever possible

Entrance into the Ericsson Indoor Arena is directly through the main atrium of the venue, providing easy access with minimal queuing

Guide dogs are permitted within the stadium bowl, however if attending with a guide dog we would also recommend contacting us directly in advance of your visit to discuss your best point of access and the welfare of your guide dog before, during and after the event

 

Ticket Prices for Disabled Visitors

In-keeping with the guidelines suggested by Level Playing Field, disabled visitors to Ricoh Arena will always be charged based upon the standard price class for their age category.

Disabled attendees using a wheelchair bay will be charged the standard ticket price for their age category.

Wheelchair bay viewing is also available in our hospitality areas, subject to availability.

 

Facilities for Visitors with Temporary Mobility Restrictions

We will always do our best to accommodate those with temporary mobility restrictions

We always advise any visitors who have broken legs, recently had operations etc. to contact us in advance of their visit to see what options are available to ensure you can still attend your event.

 

Car Parking Facilities at Ricoh Arena

A limited number of car parking spaces are available at Ricoh Arena on an event-by-event basis

All parking is available on a first come – first served basis so we advise booking parking as far in advance as possible.

To book accessible parking please contact Daniel Salotra or Christopher O’Toole on daniel.salotra@apcoa.com or christopher.o’toole@apcoa.com

Please note that all badges will be checked and the badge holder must be with the vehicle.